SHIPPING

SHIPPING TIMES 

U.S orders will be shipped via FedEx, USPS or DHL Express and International Orders will be shipped depending on the fulfillment center the product is from.

  • Average transit times to USA: 7-14 business days
  • Average Transit times to UK, AUS, CAN, EUR: 7-14 business days 
  • Average transit times to International: 12-30 business days 

CANCELLATIONS

Please note, there are no refunds or cancellations 24 hours after your order was placed.

Email us within 24 hours of placing your order and we will be happy to make cancellation. If your order has already been shipped we will not be able to cancel it.

INCORRECT ADDRESS

If you have provided wrong shipping information, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at bookings@oneup.live If the address is wrong, we can correct this within 24 hours.

If 24 hours has passed and your order has been shipped to the incorrect address you provided, customers will be responsible for the reshipment cost. 

Do you ship worldwide & how much does shipping cost?

CUSTOMS IMPORT DUTY

International orders are subject to the receiving country’s import fees, duty, taxes and/or brokerage fees.

These funds are neither paid to One Up nor are they set by One Up rather they are paid to and set by your home country’s government as per import/export regulations and charged by your local postal carrier.

Funds are due upon receipt in accordance with your local import and postal regulations.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.

We do not mark packages as a gift.

To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.

We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.

Thanks in advance for your understand.